Refund policy

Return & Refund Policy

1. Overview

Due to the nature of digital products, all sales are final. Once a purchase is completed and the product has been downloaded, accessed, or delivered, we cannot offer returns, exchanges, or refunds, except in specific cases outlined below.

2. Non-Refundable Products

Digital products include, but are not limited to:

  • Software, scripts, code packages
  • Audio files, music, sound effects
  • Video content, animations
  • E-books, PDFs, templates, prompts
  • AI models, datasets, and other downloadable files

These items are non-returnable and non-refundable once access is granted or a download link is provided.

3. Exceptions

Refunds may be granted at our sole discretion if:

  • Duplicate Purchase – You accidentally purchased the same product more than once.
  • Non-Delivery – You did not receive the product due to technical issues on our side.
  • Product Not as Described – The item is materially different from the description provided on the product page.
  • Corrupted or Unusable File – The product file is corrupted and cannot be used, and a replacement file is unavailable.

4. Exclusions from Refunds

Refunds will not be issued if:

  • You changed your mind after purchase.
  • You do not have the technical skills to use the product.
  • You purchased by mistake but the product was delivered.
  • You can no longer access the download link because the allowed download period expired.
  • The file works as described but is not compatible with your specific device or software unless clearly stated in the listing.

5. Malicious Files Disclaimer

While we take reasonable steps to scan files for viruses and malware, we cannot guarantee that all products are free from harmful code. Buyers are strongly advised to run independent security checks before opening downloaded files.
We are not responsible for any damage, loss, or issues arising from downloaded products.

6. Requesting a Refund

To request a refund under the exceptions above:

  • Email support@aigarage.ai within 7 days of purchase.
  • Provide your order number, product name, and a clear description of the issue.
  • We may request screenshots, error messages, or other proof to verify your claim.

7. Fraud Prevention

All refund claims are subject to verification.
If we suspect misuse of our refund policy (e.g., repeated claims, fraudulent activity), your account may be suspended or terminated.

8. Contact Information

For questions about our refund policy, contact:
aigarage.ai
Email: support@aigarage.ai